Buyer Protection

Refund Policy

Last updated: April 2026. We are committed to fair and transparent refund practices.

The 30-Minute Promise

If we fail to deliver your order within 30 minutes, you get:

1.A 100% refund of your payment, no questions asked.
2.A 10% bonus credit automatically applied to your next top-up.
3.A personal apology message within 1 business day.

Zero ban records across 2,000+ orders. Refunded cases: 14 (0.7%), averaging 18 minutes to resolution.

Quick Summary

✓Full refund if we fail to deliver your order within the promised timeframe.
✓Full refund if we deliver to the wrong account or wrong amount.
✓Goofish orders are protected by Alipay escrow — your payment is held until delivery is confirmed.
✓Screenshot proof is provided for every completed order.

1. Delivery Guarantee

We guarantee delivery of your in-game currency within 5-15 minutes for standard orders. During peak hours, delivery may take up to 30 minutes. If we are unable to complete your order within the agreed timeframe, you are entitled to a full refund.

For orders placed via Goofish (formerly Xianyu), your payment is held in Alipay escrow until you confirm receipt. You can open a dispute at any time if delivery is not completed.

2. Eligible Refund Scenarios

You are eligible for a full refund in the following cases:

Order not delivered within the agreed timeframe
Currency delivered to the wrong game account
Incorrect amount of currency delivered
Duplicate charge for the same order
Service unavailable for your game/region after payment

3. Non-Refundable Scenarios

Refunds cannot be issued in the following cases:

Currency has been successfully delivered and confirmed by screenshot
Incorrect UID or server region provided by the buyer
Buyer's game account is banned or restricted by the game publisher (unrelated to our service)
Change of mind after successful delivery

4. How to Request a Refund

To request a refund, please contact us through any of the following channels:

Telegram @Crown_GamingA WhatsApp

Please include your order number, game UID, and a brief description of the issue. We aim to resolve all refund requests within 24 hours.

5. Refund Processing Time

Once a refund is approved:

Goofish orders: Refund processed through Alipay within 1-3 business days
Direct payment orders: Refund issued within 24 hours via the original payment method

6. Dispute Resolution

If you are unsatisfied with our refund decision, you may escalate through the following channels:

Goofish orders: Open a dispute through the Goofish platform. Alipay will mediate.
Direct orders: Contact us on Telegram or WhatsApp for further review.

We are committed to resolving all disputes fairly and promptly. Our goal is to ensure every player has a positive experience with our service.

Have questions about our refund policy?